Terms of Service

1. Introduction

Welcome to Packwell. These Terms of Service (“Terms”) govern your use of the Packwell website and services (the “Service”) operated by Packwell Inc. (“we”, “us”, or “our”).

By accessing or using Packwell, you agree to these Terms.

2. Description of Service

Packwell provides software tools that help users calculate optimal packaging configurations, including box size optimization and packing simulations.

We may update or modify features at any time without prior notice.

3. Eligibility

You must be at least 18 years old and capable of entering into legally binding agreements to use this Service.

4. Accounts

To use certain features, you may be required to create an account. You agree to:

• Provide accurate and complete information
• Keep your login credentials secure
• Notify us of any unauthorized access

You are responsible for all activity under your account.

5. Payments & Billing

If you purchase a paid plan:

• Payments are processed via third-party providers, including Stripe
• Fees are billed in advance on a monthly or annual basis
• All payments are non-refundable unless otherwise stated

We reserve the right to change pricing with notice.

6. Acceptable Use

You agree not to:

• Use the Service for unlawful purposes
• Reverse engineer or attempt to extract source code
• Interfere with system integrity or security
• Use the Service to process harmful or misleading data

7. Intellectual Property

All content, software, and technology provided by Packwell are owned by us or our licensors.

You are granted a limited, non-exclusive, non-transferable license to use the Service.

8. User Data

You retain ownership of the data you input into Packwell. By using the Service, you grant us a limited license to:

• Process your data to provide the Service
• Improve functionality and performance

9. Disclaimer of Warranties

The Service is provided “as is” and “as available.” We do not guarantee:

• Accuracy of packing calculations
• Suitability for specific logistics or shipping requirements
• Error-free or uninterrupted service

10. Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or data
• Errors in packing recommendations leading to shipping issues

11. Termination

We may suspend or terminate your access at any time if you violate these Terms. You may stop using the Service at any time.

12. Governing Law

These Terms are governed by the laws of the State of California, United States.

13. Changes to Terms

We may update these Terms from time to time. Continued use of the Service constitutes acceptance of the updated Terms.

14. Contact

For questions about these Terms, contact support@packwell.io.