Legal

Privacy Policy

Last updated: March 29, 2026

1. Introduction

This Privacy Policy explains how Packwell (“we”, “us”) collects, uses, and protects your information.

2. Information We Collect

We collect the following categories of information:

Information you provide — Name, email address, account credentials, and payment details processed by third-party providers.

Usage data — IP address, browser type, device information, pages visited, and interactions.

Customer data — Product dimensions, packaging configurations, and calculation inputs.

3. How We Use Information

We use your data to:

  • Provide and maintain the Service
  • Process payments
  • Improve product functionality
  • Communicate with you for support and updates
  • Analyze usage patterns

4. Sharing of Information

We do not sell your data. We may share data with:

  • Payment processors, including Stripe
  • Hosting providers
  • Analytics tools

All third parties are required to protect your data.

5. Data Retention

We retain your information as long as necessary to provide the Service and comply with legal obligations. You may request deletion at any time.

6. Cookies & Tracking

We use cookies to:

  • Improve user experience
  • Analyze traffic
  • Enable core functionality

You can control cookies via your browser settings.

7. Data Security

We implement reasonable security measures to protect your data, but no system is 100% secure.

8. Your Rights

If you are subject to California privacy rights or GDPR-style protections, you may have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Opt out of certain processing

To exercise your rights, contact us.

9. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect data from children.

10. International Users

If you access Packwell from outside the United States, your data may be transferred to and processed in the United States.

11. Changes to Privacy Policy

We may update this policy periodically. Updates will be posted on this page.

12. Contact

For questions about this Privacy Policy, contact support@packwell.io.